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PERSONAL DATA PROTECTION AND PROCESSING
CUSTOMER INFORMATION NOTICE

Protecting personal data is among the top priorities of FİGÜR TURİZM VE ORGANİZASYON SERVİSLERİ TİCARET A.Ş. (“Company”). We process personal data in accordance with the following principles:

  • Processing in compliance with the law and the principles of honesty,
  • Being accurate and, where necessary, up to date,
  • Processing for specific, explicit, and legitimate purposes,
  • Being relevant, limited, and proportionate to the purposes for which they are processed,
  • Storing data securely for the period stipulated in the relevant legislation or required for the purposes of processing.

We present this information notice to inform you about the protection of your personal data and to fulfill our obligation to inform you as the Data Controller within the scope of Article 10 of the Personal Data Protection Law No. 6698 (“KVKK”).

What Are Your Personal Data?

  • Identity Information: Name, surname, TR ID number, date of birth, passport copy, gender, signature
  • Customer Relative Information: Name, surname, phone number, TR ID number, nationality, gender
  • Contact Information: Phone number, contact address, e-mail address, postal code
  • Customer Transaction Information: Service invoice details
  • Financial Information: Credit card details
  • Legal Transaction Information: Details of legal processes
  • Professional Experience: Title, area of expertise, position, department, name of employing institution
  • Transaction Security: Wireless network access information
  • Health Information: Allergy details
  • Visual and Audio Records: Photograph

For What Purpose Do We Process Your Personal Data?

  • Carrying out communication activities
  • Managing goods/services sales processes
  • Managing after-sales support services
  • Managing customer relations processes
  • Organization and event management
  • Managing storage and archiving activities
  • Executing event operations
  • Using and publishing event-day photos and videos for promotional and advertising purposes
  • Planning and executing the Company’s commercial and business strategies
  • Establishing communication and conducting marketing activities
  • Measuring and improving service quality related to customer satisfaction and support processes
  • Managing customer satisfaction processes, customer management, after-sales services, improving post-sales processes, and evaluating issue/error notifications
  • Creating customer records
  • Managing and following legal processes
  • Ensuring business continuity
  • Managing talent/career development activities
  • Carrying out and supervising business operations
  • Managing goods/service production and operational processes
  • Executing activities aimed at customer satisfaction
  • Managing emergency response processes
  • Ensuring compliance with legal obligations and exercising rights arising from applicable legislation as part of the data controller’s operational security

Legal Grounds and Methods for Processing Your Personal Data

Your personal data are processed based on the legal grounds set forth in Article 5 of the Law:

  • Your explicit consent,
  • Explicitly permitted by laws,
  • Being directly related to the establishment or performance of a contract, provided that it is necessary to process the personal data of the parties to the contract,
  • Necessary for the data controller to fulfill its legal obligations,
  • Necessary for the establishment, exercise, or protection of a right,
  • Necessary for the legitimate interests of the data controller, provided that fundamental rights and freedoms of the data subject are not harmed.

Your personal data may be collected through written/digital applications made to our Company, calls to our phone numbers, or through verbal, written, or electronic means, using automated or non-automated methods.

With Whom Do We Share Your Personal Data?

Personal data may be shared—limited to and proportionate with the purposes listed under the section “Purposes of Personal Data Processing”—with administrative and official authorities, audit/consultancy firms, Company shareholders, suppliers, financial institutions, and business partners.

What Are Your Rights Under the Personal Data Protection Law?

According to Article 11 of the KVKK, you have the right to apply to our Company and request:

  1. To learn whether your personal data are being processed,
  2. If processed, to request information regarding such processing,
  3. To learn the purpose of processing and whether they are used in accordance with their purpose,
  4. To learn the third parties to whom personal data are transferred domestically or abroad,
  5. To request correction if personal data are processed incompletely or inaccurately,
  6. To request deletion or destruction of personal data within the framework of the conditions set out in Article 7 of the Law,
  7. To request that actions taken under (e) and (f) be notified to third parties to whom the data have been transferred,
  8. To object to any result arising to your detriment due to analysis exclusively by automated systems,
  9. To request compensation for damages in case you suffer harm due to unlawful processing of personal data.

You may submit your requests under Article 11 of the Law to our Company in writing or via secure electronic signature, mobile signature, or by using the e-mail address previously provided to our Company and registered in our system, in accordance with the “Communiqué on the Procedures and Principles of Application to the Data Controller.” Applications should be sent to [email protected]
.

Head Office Address: 19 Mayıs, 19 Mayıs Cd. No:4, 34360 Şişli/İstanbul
Phone: +90 (212) 381 46 00
Website: www.figur.net

E-mail Address: [email protected]